Cancellation and Refunds Policy

Submission of Refund Claims:

Timeline for Refund Application:

·         Submit a refund application within one year of the original departure date, unless otherwise specified by the airline.

·         Refundable amounts will be reimbursed to the account/credit card used for payment once the journey-hoper receives the amount from the airline, typically within two to three weeks. Still, they may extend to six to twelve months in some cases.

Refundable Reasons:

We provide refunds if you are unable to attend the booking due to any of the following reasons, supported by required evidence:

·         Illness/Injury

·         Pre-existing Medical Condition

·         Pregnancy Complication

·         Death of Immediate Family

·         Public Transport Failure

·         Flight Disruption

·         Mechanical Breakdown

·         Adverse Weather

·         Home Emergency

·         Theft of Documents

·         Jury Service

·         Court Summons

·         Armed Forces & Emergency Services Recall

·         Relocated for Work

·         Changes to Examination Dates

We may also consider other emergency circumstances at our discretion, with evidence required.

Conditions for Refund:

Read the General Conditions of Refund and Individual Reasons section for comprehensive information on refund eligibility:

·         No refund for reasons associated with a Communicable Disease pandemic or epidemic.

·         The reason for refund should not have existed, been known, or reasonably foreseeable at the time of booking.

·         No refund for unwanted or unnecessary cancellations.

·         No refund if the booking cannot be fulfilled by the provider, or if the provider should refund directly.

·         Arrive in time for the booking and arrange necessary permits, travel documents, or visas.

·         Take reasonable precautions to prevent or reduce refund requests.

·         Provide supporting evidence at your expense along with a copy of the booking confirmation.

·         Provide bank account details for direct refund payment.

·         The maximum refund value per person will not exceed their share of the booking total.

Requesting a Refund:

·         Your refund application and payment will be managed by the Customer Experience Team, which administers our refundable terms.

·         Complete the Refund Application Form here as soon as you know you cannot attend the booking, up to 60 days after the booking.

If the organizer cancels or postpones your booking, contact our customer service team directly; refer to your booking confirmation for contact details.