Submission of Refund Claims:
Timeline for Refund Application:
a refund application within one year of the original departure date, unless
otherwise specified by the airline.
amounts will be reimbursed to the account/credit card used for payment once the
journey-hoper receives the amount from the airline, typically within two to
three weeks. Still, they may extend to six to twelve months in some cases.
provide refunds if you are unable to attend the booking due to any of the
following reasons, supported by required evidence:
of Immediate Family
Forces & Emergency Services Recall
to Examination Dates
also consider other emergency circumstances at our discretion, with evidence
Conditions for Refund:
the General Conditions of Refund and Individual Reasons section for
comprehensive information on refund eligibility:
refund for reasons associated with a Communicable Disease pandemic or epidemic.
reason for refund should not have existed, been known, or reasonably
foreseeable at the time of booking.
refund for unwanted or unnecessary cancellations.
refund if the booking cannot be fulfilled by the provider, or if the provider
should refund directly.
in time for the booking and arrange necessary permits, travel documents, or
reasonable precautions to prevent or reduce refund requests.
supporting evidence at your expense along with a copy of the booking
bank account details for direct refund payment.
maximum refund value per person will not exceed their share of the booking
Requesting a Refund:
refund application and payment will be managed by the Customer Experience Team,
which administers our refundable terms.
the Refund Application Form here as soon as you know you cannot attend the
booking, up to 60 days after the booking.
organizer cancels or postpones your booking, contact our customer service team
directly; refer to your booking confirmation for contact details.