Data Protection on Journey Hoper Website
1. Personal Details and Booking Process:
- Customers
provide personal details, including payment information, for all travelers
during the booking process.
- Journey
Hoper, as a travel agent, requires this information to execute the
contract and facilitate the agreement between the Customer and Service
Provider(s).
- The
collected details are forwarded to the relevant Service Provider(s).
- The
website uses cookies, and more information about personal data processing
can be found in the Privacy Statement and Cookie Policy, subject to
periodic updates.
2. Data Processing by Service Companies:
- Journey
Hoper collaborates with service companies for the execution of service
agreements.
- These
companies follow by strictly to Journey Hoper's instructions, ensuring careful
selection and commitment.
- Included
service providers cover payment systems, credit checks, and security
measures to enhance payment options and prevent fraud.
Privacy Statement Overview:
1. Applicability of Privacy Statement:
- The
privacy statement applies to all personal data collected during airline
ticket bookings, website visits, or customer interactions.
- Not
applicable to third-party websites linked on the Journey Hoper site.
- Statement
last updated in February 2020 and subject to periodic changes with
notifications provided.
2. Data Responsibility:
- Journey
Hoper and Reservation Centre operate as subsidiaries of AKVM Solutions
Pvt. Ltd., which is recognized as the leading online travel agency in both
India and the USA.
- Journey
Hoper is responsible for collecting and using personal data.
3. Data Collection Categories and Methods:
- Five
categories of personal data were collected, including name and contact details,
booking details, customer service interactions, website visits, and social
media details.
- Data is collected through customer input, automatic website tracking, and
information from partners and group companies.
4. Data Usage Objectives:
- Journey
Hoper uses data for services, research, direct marketing, and administrative
compliance.
- Specific
details on how data is used for each objective are outlined.
5. Third-Party Data Access:
- Data is shared with partners for booking implementation, group companies for
support and marketing, and third-party service providers.
- International
data transfers occur, and appropriate measures are taken to comply with
privacy regulations.
6. Data Security and Retention:
- Technical
and organizational measures in place to protect data against loss or
unlawful use.
- Data is retained as required for stated objectives, generally up to 2 years after
the last interaction.
7. Exercising Statutory Rights:
- Customers
can exercise rights under data protection laws, including access,
rectification, erasure, and objection.
- Procedures
outlined for each right, with the ability to contact customer service for
assistance.
8. Payment Security:
- Secure
online transactions are ensured by VeriSign's SSL technology.
- Encryption
protects credit card information during transmission.
- Credit
card information may be shared with service providers or merchants as
necessary.
- Customers
can contact the Customer Service Centre (+91 93111 42166) for phone
transactions or email for further inquiries (support@journeyhoper.com).