· The traveler is explicitly responsible for providing accurate and
necessary personal details for a correct booking. Any changes in personal
details must be promptly communicated to the journey provider.
· Journey Hoper reserves the right to impose fees for modifications to a
traveler's personal information.
· Noting the importance of using the traveler's passport details,
especially the first name and surname, during the booking process. Suggesting
that married women consider using their original name as per the original
documents or government ID.
· Any inaccuracies in the name on an airline ticket may lead to the airline
refusing carriage. Travelers must contact Journey Hoper customer service for alterations,
with potential fees including administration fees and airline-imposed charges.
Journey Hoper does not guarantee acceptance of name alterations by the airline.
· Travelers are responsible for possessing all correct and valid travel
documents. Documents include passports, visas, vaccination certificates, birth
certificates, extracts of origin, and consent forms.
· Failure to have valid travel documents may result in denied access to the
· Journey Hoper holds no liability in instances where travelers are denied
access due to incomplete or invalid travel documents.
· The traveler bears
the responsibility of timely check-in with the airline, and some airlines may
mandate online check-in. Recommended check-in times vary based on destination,
with strict security check destinations requiring earlier check-in. Missing a
flight will result in the non-refund ability of the airline ticket.
· Airlines have the freedom
to refuse pregnant women based on pregnancy stage. Travelers are advised to consult
the terms and conditions of the chosen airline or contact Journey Hoper
customer service for more information.
Baby passports and traveling with baby:
· Since June 26,
2012, every child in India, including babies, must have their passport or
identity card for international travel. Adding children to their parent's
passport is no longer valid.
· In the airline
industry, a baby is a child under 2 years old. Adults can generally travel with
one baby, and specific arrangements depend on the chosen airline.
· Booking for
unaccompanied children requires prior contact with Journey Hoper customer
service. Airlines may have age restrictions, and travelers must check airline
terms and conditions before making a booking for an unaccompanied child.
Flight Times, Numbers, and Routes:
· Flight details
provided at booking are subject to change, and Journey Hoper is not liable for
losses resulting from airline-induced changes. Travelers are advised to check
the actual itinerary 24 hours before departure for any updates.
Compulsory Sequence of Itinerary:
· The Airline
Ticket's itinerary is essential, and failure to follow the specified route may
lead to canceled onward flights without compensation.
Traveling with Train Tickets:
· Train tickets
associated with airport travel must be completed as booked. Train tickets can
usually be collected four hours before departure.
· Baggage allowances
vary by airline, and travelers are advised to check the specific details for
their booking on www.journeyhoper.com
or with the airline's customer service.
· Complaints must be
submitted in writing to Journey Hoper within two months of the traveler
becoming aware of the issue.
· Journey Hoper
collects personal details for booking execution, forwarding them to relevant
service providers. Privacy policies can be found in Journey Hoper's Privacy
Intellectual Property Rights:
· The website,
content, and Journey Hoper brands are protected by intellectual property rights
and may not be used without prior consent.
· Acceptance of the
General Terms and Conditions includes acceptance of the disclaimer.
· Transactions with
Journey Hoper are secure, protected by VeriSign's SSL technology.
· Feel free to
contact our toll-free Customer Service Centre (+91 93111 42166) if you would
like to provide your credit card information via telephone.
Applicable Terms and Conditions:
· In addition to
Journey Hoper's General Terms and Conditions, specific service providers' terms
and conditions apply for scheduled and low-cost airline tickets, hotels, car
rentals, and visa services. Travelers are encouraged to review these terms on
the respective service providers' websites.